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Customer Service

Customer Service

 

Customer Service

 

      My #1 priority is customer service. Without completely satisfied customers, my business wouldn't exist. I             pride myself in providing the best quality products at affordable prices, backed by the ultimate in customer         service and satisfaction. Of all the places you could be shopping, you have chosen my site. I am grateful for the chance to earn you as a customer. If you have any suggestions about something I could be doing better, to improve your shopping experience or the quality of my product, please contact me.

 

Shipping & Delivery

Here at AvoidingMyWife.Com I am a one man show. I make my Paracord products with my own two hands and in the order in which they are received. I will do everything I can to get your order out the door ASAP. That being said there will be times that are busier than others. If there is going to be any kind of delay in processing your order at any point, you will be the first to know.

Privacy & Security

Privacy: If you sign up as a customer here at AvoidingMyWife.com or decide to receive my news letter, it is just that. You will be MY customer and receive MY newsletter, nothing more. Don't you hate it when you sign up as a cutomer, and before you know it you are on 3 or 4 mailing lists? Not here!! My customers will not be farmed out to other companies....ever! Your information stays within my company, unless required by law that such information be released to another party for legal reasons.
What info is collected
  • I collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, I may ask you for your name, e-mail address, mailing address, phone number, or other information. You may, however, visit my site anonymously.
  • I also collect information about gift recipients so that I can fulfill the gift purchase. The information I collect about gift recipients is not used for marketing purposes.
  • Like many websites, I use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do I use 'cookies'?" section below for information about cookies and how I use them.
Security: This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet Security. When you order from me, payments are made through Paypal. Here is why. 1. Paypal is the most secure online payment option available. You don't need a Paypal account to pay by Paypal, but if you do have one, it will be that much smoother. 2. And I believe the most important part, you are not giving me your financial information. Paypal sends the payment to me.
Do I use "Cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, I use cookies to help me remember and process the items in your shopping cart. They are also used to help me understand your preferences based on previous or current site activity, which enables me to provide you with improved services. I also use cookies to help me compile aggregate data about site traffic and site interaction so that I can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of my services may not function properly. However, you can still place orders over the telephone by contacting me directly.

 

Returns & Replacements

Bottom line, if you're not happy I'm not happy, period. If you order something from me and are not completely satisfied, I want to know what I can do better. If it's not built the way you expected it to be built, if for some reason it's too big or too small, contact me. I'll find a way to make it right.
Replacements: Your AvoidingMyWife product comes with a warranty. If you have any problems beyond normal wear and tear, contact me. We'll make arrangements so I can fix or replace it. If you use your AvoidingMyWife product in an actual survival situation, contact me and send me the remains, along with your story and a photo of how it was used (if possible) and I will replace it with a new one. I would love to build a gallery of pics and stories of how my products are being used, to share with others.
 
Ordering

When placing an order for a bracelet or collar please refer to the How to Measure page for proper sizing information. If you don't see a color you like in the available choices contact me. I have access to tons of colors and patterns, but may not have them in stock. Being a small business just getting started, I am building my stock slowly as demand rises. I would be happy to stock any color that I have access to, so you can choose any color combination you wish.

Viewing Orders

To view any of your current or previous orders, please log in to your account. Visit the My Account page and click on My Orders.

Updating Account Information

To update any of your account information, please log in to your account. Visit the My Account page and select any of the links on the left.


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